Carevera Membership Terms & Conditions
website version — 16 August 2026.
Important: Carevera Membership is intended as a service-membership and benefits program. It is not medical insurance and does not reimburse hospital bills, physician fees, medicines or third-party medical expenses unless a written Carevera benefit expressly states otherwise.
1. Plans and Activation
Carevera Family and Carevera Family Plus benefits and prices are those shown on the website or confirmed at enrollment. An application does not activate membership. Activation occurs only after Carevera accepts the application, confirms service-area eligibility, receives payment and issues the membership start date.
2. Service Area and Availability
Benefits are available only within Carevera's current service area and are subject to staffing, travel, safety and legal scope. Priority scheduling is not a guarantee of immediate availability.
3. Home Health Checks
Included Home Health Checks are scheduled, non-emergency Carevera visits for basic observation and appropriate vital-sign checks and discussion of care needs. They are not emergency assessments, specialist consultations, laboratory packages or guarantees of diagnosis. Unused included checks expire at the end of the membership year and have no cash value.
4. Follow-ups
Phone or online follow-ups are routine care-coordination contacts and do not replace emergency services or a physician consultation when medical assessment or treatment is required.
5. Discounts and Care Credit
Discounts apply only to eligible Carevera services and normally cannot be combined with another promotion. Care Credit may be applied only to qualifying Carevera service charges, has no cash value and expires at the end of the membership year.
6. Medication Coordination
Medication coordination means assistance arranging medication according to a valid prescription and applicable rules. Medication, pharmacy, delivery and third-party charges are separate unless expressly included. Carevera does not change or independently prescribe medication.
7. Emergencies and Ambulance Services
Membership does not guarantee an ambulance, emergency dispatch, emergency treatment or hospital transfer. In a medical emergency, contact the appropriate emergency service immediately. Any ambulance transport offered by Carevera must be through a properly authorized Carevera service or appropriately licensed third-party provider and may involve separate charges unless expressly included in writing.
8. Monthly Billing
Monthly membership covers the paid billing period. Benefits may be suspended when payment is overdue. No card or e-wallet will be automatically charged unless the member separately and expressly authorizes recurring payment. Future monthly periods may be cancelled before the next billing date.
9. Annual Billing
Annual membership is prepaid for the confirmed membership year and does not automatically renew unless the member expressly authorizes automatic renewal.
10. Appointments
Included visits require scheduling. Late cancellations, missed appointments or attendance after staff travel may result in a visit being treated as used or in a disclosed reasonable attendance charge.
11. Member Responsibilities
The member or responsible representative must provide accurate information, disclose relevant risks necessary for safe service delivery, provide a safe environment for staff and keep contact information current.
12. Privacy
Carevera processes membership information according to its Membership Privacy Notice and applicable Philippine data-protection requirements. Detailed medical records should not be submitted through the general membership application.
13. Suspension or Termination
Carevera may suspend or terminate membership for fraud, non-payment, abusive or unsafe conduct, material misrepresentation, misuse of benefits or circumstances making service unlawful or unsafe.
14. Program Changes
Carevera may update future pricing and future membership terms. Material changes should not reduce already-paid core benefits during an active prepaid term without an appropriate remedy or agreement.
15. Liability
Carevera will provide agreed services with reasonable professional care within the applicable scope. Membership does not guarantee a particular clinical outcome. Nothing in these terms excludes liability that cannot lawfully be excluded.
16. Contact and Acceptance
Questions and membership notices may be sent to carevera.ph@gmail.com. By submitting the application and accepting these terms, the applicant confirms that they have authority to enroll the member where applying on another person's behalf.